PRIVACY POLICY
BY VISITING INNERBALANCETHERAPY.CA, YOU ARE
CONSENTING TO THIS PRIVACY POLICY.
OVERVIEW
Inner Balance Psychological Services is committed to protecting your privacy and maintaining the confidentiality of your personal information.
This Privacy Policy describes the personal information collected through this website at innerbalancetherapy.ca (the “Site”), and how that information is collected, used, and protected.
The terms “I”, “me”, or “the Practice” refer to Inner Balance Psychological Services.
The terms “you” and “your” refer to website visitors, prospective clients, and clients.
“Personal information” refers to any information that identifies you, including your name, contact information, and, where applicable, personal health information.
This Site provides information about psychological services for women, including support for anxiety, motherhood, pregnancy, and menopause, and allows individuals to request consultations or book psychological services (the “Services”).
Use of this Site and any services provided by Inner Balance Psychological Services is subject to this Privacy Policy.
CONFIDENTIALITY & PERSONAL HEALTH INFORMATION
As a provider of psychological services, I am committed to protecting the confidentiality of your personal and health information in accordance with applicable professional and legal standards.
If you become a client, your personal health information is collected, used, and stored in accordance with applicable privacy legislation, including:
Personal Information Protection and Electronic Documents Act (PIPEDA)
Applicable Alberta privacy legislation (including health information laws where relevant)
Your clinical information is kept confidential except in the following circumstances:
When required or permitted by law
If there is risk of serious harm to yourself or others
If there is suspected abuse or neglect of a child or vulnerable person
When records are subpoenaed by a court
When you provide explicit consent for disclosure
Further details about confidentiality and its limits are provided as part of the informed consent process prior to beginning services.
INFORMATION I COLLECT
Information You Provide
I collect personal information that you voluntarily provide through the Site, including when you:
Complete a contact form
Request a consultation
Book an appointment
Communicate via email
Provide feedback or complete forms
This information may include your name, email address, phone number, and any information you choose to share.
This information is used to:
Respond to inquiries
Provide and manage psychological services
Maintain clinical records (where applicable)
Improve the quality of services
Automatic Data Collection
The Site may use tools such as Google Analytics to collect non-identifying information about:
Website usage
Pages visited
Browser type
IP address
General geographic location
This information is used for statistical purposes and to improve the performance and usability of the Site.
Payment Information
Payment for services may be processed through secure third-party systems (such as Jane App).
Inner Balance Psychological Services does not store full payment details on its own servers. All payment processing is encrypted and handled by compliant third-party providers.
Cookies
The Site may use cookies to enhance user experience and analyze website traffic.
You can disable cookies through your browser settings, though some parts of the Site may not function properly.
The Site may also use limited tracking technologies (such as pixels) to understand website usage. These are used in accordance with the policies of the respective platforms.
EMAIL COMMUNICATION
If you contact me via email or forms on the Site, I may retain those communications to respond to you and maintain appropriate records.
Email is not a secure form of communication, and you are encouraged to avoid sharing sensitive personal health information via email when possible.
You may also choose to receive newsletters or resources. You can unsubscribe at any time using the link provided in emails.
I do not sell or share email lists with third parties.
HOW YOUR INFORMATION IS USED
Your information is used to:
Provide psychological services
Communicate about appointments and services
Maintain required records
Improve service delivery
Send resources or updates (with your consent)
Your information may be shared with trusted third-party service providers (such as scheduling or secure record-keeping platforms) strictly for the purpose of supporting service delivery. These providers are required to maintain confidentiality and appropriate security safeguards.
DISCLOSURE OF INFORMATION
I do not sell, rent, or trade your personal information.
Information may be disclosed:
When required by law
To comply with legal processes
To protect safety or legal rights
To professional regulatory bodies if required
With your explicit consent
THIRD-PARTY SERVICE PROVIDERS & PRACTICE TECHNOLOGY
To operate this practice and provide psychological services, Inner Balance Psychological Services uses secure third-party service providers. These platforms are selected with consideration for privacy, security, and compliance with applicable Canadian and U.S. privacy standards.
Practice Management, Clinical Records & Telehealth
I use Jane App for:
Appointment scheduling
Secure client portal access
Intake and consent forms
Clinical record keeping
Billing and invoicing
Secure messaging (where applicable)
Video-based virtual sessions (telepsychology)
Jane App uses encryption and industry-standard safeguards to protect personal and health information. Information stored within Jane is governed by their privacy and security policies.
Clients may access certain personal information through the Jane client portal.
Payment Processing
Payments for services are processed through secure payment systems integrated within Jane App (such as Stripe).
Payment information is encrypted and processed directly by the payment provider. Inner Balance Psychological Services does not store full credit card information on its own servers.
Email Communication
I use Google Workspace for email communication.
While reasonable safeguards are in place, email is not a fully secure form of communication. There is some risk that information transmitted via email could be intercepted.
You are encouraged to avoid sharing sensitive personal health information via email whenever possible.
Email Marketing & Resources
If you choose to receive newsletters or resources, your information is stored and managed through MailerLite.
You may unsubscribe at any time using the link included in all emails.
Only minimal necessary contact information is used for these communications.
Website Analytics
This Site uses Google Analytics to collect non-identifying information about website usage, such as:
Pages visited
Time spent on the Site
Browser type
General geographic region
This information is used to improve website performance and user experience.
Intake Forms & Client Information
Client intake and consent forms are primarily collected and stored securely within Jane App.
In some cases, information may be initially collected via email or other electronic means at the client’s request. Clients are encouraged to use secure methods where possible.
Data Storage & Jurisdiction
Your information may be stored on secure servers located in Canada, the United States, or other jurisdictions where service providers operate.
Reasonable steps are taken to ensure that all service providers maintain privacy protections consistent with applicable Canadian and U.S. standards.
DATA SECURITY
Reasonable administrative, technical, and physical safeguards are in place to protect your personal information.
However, no method of transmission over the Internet is completely secure. By using this Site, you acknowledge this risk.
CHILDREN
This Site is intended for individuals 18 years and older. It is not directed toward children.
YOUR RIGHTS (CANADA & USA)
You have the right to:
Request access to your personal information
Request correction of inaccurate information
Withdraw consent for certain uses (where applicable)
Requests can be made by contacting me directly.
GDPR (EU VISITORS)
If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including access, correction, erasure, and restriction of processing of your personal data.
HIPAA & CROSS-BORDER PRIVACY
Inner Balance Psychological Services operates in both Canada and the United States.
For services provided to clients in the United States, reasonable steps are taken to use platforms and practices that support compliance with the Health Insurance Portability and Accountability Act (HIPAA), including the use of secure systems for storing and transmitting protected health information where applicable.
For services provided in Canada, personal and health information is handled in accordance with:
Personal Information Protection and Electronic Documents Act (PIPEDA)
Applicable provincial privacy legislation
Because this is a cross-border practice:
Your information may be stored or processed in Canada or the United States
Privacy laws in these jurisdictions may differ
Law enforcement or regulatory authorities in those jurisdictions may have lawful access to your information
Regardless of location, Inner Balance Psychological Services takes reasonable steps to ensure that your personal and health information is handled with a high standard of confidentiality and security.
POLICY UPDATES
This Privacy Policy may be updated from time to time. Updates will be posted on this page with a revised effective date.
CONTACT
If you have questions about this Privacy Policy or your personal information, please contact:
Inner Balance Psychological Services
Email: info@innerbalancetherapy.ca
Address:
5005 Dalhousie Dr NW Unit 175 #1396
Calgary, AB T3A 5R8
Canada
Last Updated: April 21, 2026